About Me

I am a professional support specialist with over 5 years of experience in troubleshooting and problem-solving. My expertise lies in Maximo and customer service. I am dedicated to providing efficient solutions and excellent support to clients.

flat screen computer monitor on brown computer desk
flat screen computer monitor on brown computer desk

Resume

Eurest Services- Lansing MI - Lansing Grand River GM Plant

Housekeeper | 05/2014 - 03/2016

  • Assisted in training of new hires; instructing them on how to use different types of equipment, on cleaning processes, and on company policies

  • Worked in a commercial setting; handling housekeeping services in four buildings, and making sure each was cleaned according to company standards

  • Acted quickly in stressful situations; providing immediate cleanup to various incidents and spills, including biohazard and chemical spills, to make sure the environment was safe and ready for use

JLL - Lansing MI - Lansing Grand River GM Plant

Maintenance Technician / Maximo | 03/2016 - Present

  • Provide excellent customer service; maintaining facilities and grounds and ensuring all facilities operate at 100%

  • Attend and participate in training classes for computer skills, rigging, welding, and hydraulics to remain equipped to do the job well

  • Successfully consolidated 740 individual PMs into 18 route PMs: improving workflow efficiency and productivity, and shortening the time taken by 30%

  • Use IBM Maximo; print and close work orders, and create assets, job plans, and PMs; making any revisions necessary, and designing maps to help identify asset locations

Drayton Group - Lansing MI - Lansing Grand River GM Plant

Housekeeper | 05/2010 - 05/2014

  • Performed industrial cleaning services for four buildings.

  • Performed biohazard cleanup duties, ensuring a safe work environment and compliance with safety policies

  • Participated in training on how to use various types of machinery and equipment, along with basic maintenance of equipment, to be able to efficiently clean the facilities

Hungry Howie's | Williamston, MI

Driver | 08/2008 - 11/2009

  • Supported store manager, assisting with opening and closing store, and monitoring cash.

  • Used GPS and order tracking system to stay on top of deliveries and make sure orders went to the correct customers

  • Monitored and answered phones; created tickets for customer orders, and checked orders to make sure they were correct and complete

Certificates